Terms and Conditions


Orders will be considered completed in cases when delivery information provided is inaccurate, or if recipient is absent or refuses delivery, Additional attempts to deliver will require.

Placement of a new order with delivery fee.


Same Day Delivery:

An additional charge of 80 HKD per order will be applied for any same-day delivery.

If the customer requires a same-day delivery or same-day pick up, please contact us directly at 2478 7946.


Extended Hours Delivery:

A separate 120HKD additional charge will be added if delivery time is before 7 am or after 8 pm.


Tropical Cyclone or Heavy Persistent Rain:

Deliveries are postponed during periods when Typhoon Signal No. 8 or higher is in effect, and during black rainstorm warnings.

Should either occur, deliveries will resume 2-3 hours following cancellation.



All orders are final upon receipt of payment. Changes to delivery times require two working days’ advance notice. Orders can be placed up to one month in advance


How to Place an Order:

We accept orders via Whatsapp, e-mail, and fax. We confirm all orders by phone. In the event that you don’t hear from us the same day you place your order, please call 2478 7946.


Extreme Weather:

Due to weather conditions and other factors, some of our products are seasonal, and may not available at all times. Should this occur, we will be happy to arrange alternatives. Exchanges are limited to products of similar value and style.


Valentine’s Day:

For Valentine's Day same-day orders, please call us to confirm if your preferred arrangement is available.

We greatly appreciate Valentine's Day orders several days in advance

HoKing Flower reserve the right to modify, to insert, and/or to withdraw any part of the rules specified herein, and to make any final decisions